Design for Six Sigma for Service

Description

The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike "Design for Six Sigma a Roadmap for Product Development", this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.

Details

Author(s)
Kai Yang
Format
Hardback | 512 pages
Dimensions
163 x 240 x 38mm | 789g
Publication date
01 Aug 2005
Publisher
McGraw-Hill Education - Europe
Imprint
MCGRAW-HILL Professional
Publication City/Country
New York, NY, United States
Language
English
Edition statement
New
ISBN10
0071445552
ISBN13
9780071445559
Bestsellers rank
1,849,313

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